Frequently Asked Questions
Welcome to the Island Family! Whether you are preparing for a tropical holiday or looking to beat the Aussie heat, we are here to help. Click a question below to find your answer.
Shipping & Returns (Australia)
Where do you ship from?
We ship directly from our Australian warehouse.
You don't have to wait for international postage. We pack and dispatch orders quickly from Coffs Harbour, NSW so you can get your outfit in time for your next trip or weekend BBQ.
You don't have to wait for international postage. We pack and dispatch orders quickly from Coffs Harbour, NSW so you can get your outfit in time for your next trip or weekend BBQ.
How much is shipping within Australia?
We offer Free Shipping on orders over $150.
For orders under that amount, we have a flat rate standard shipping fee o $8. We use Australia Post with tracking so you can watch your island goodies arrive.
For orders under that amount, we have a flat rate standard shipping fee o $8. We use Australia Post with tracking so you can watch your island goodies arrive.
Can I return sale items?
We want you to be 100% happy. For full-priced items, you can return them within 31 days as long as they are unworn and tags are attached. Please visit our Returns Page for full details.
Fabric & "Beat The Heat"
Why is West Indies Wear different from other resort brands?
We only design with pure, breathable cotton fabrics.
Many resort brands use "cool-touch" synthetics (like rayon or polyester), which are essentially made of plastic. We believe wearing synthetics in the humidity is like wearing a plastic bag—it traps the heat and sweat. Our pure cotton fabrics allow air to flow through and sweat to evaporate, so you stay cool and dry.
Many resort brands use "cool-touch" synthetics (like rayon or polyester), which are essentially made of plastic. We believe wearing synthetics in the humidity is like wearing a plastic bag—it traps the heat and sweat. Our pure cotton fabrics allow air to flow through and sweat to evaporate, so you stay cool and dry.
I struggle with hot flashes (or high humidity). Will these clothes help?
Yes, our "Beat the Heat" collections are designed specifically for women who overheat.
Whether it’s the tropical climate or personal summers (menopause), our clothes are designed to let heat escape. We use lightweight cottons and loose, generous cuts so fabric doesn't cling to your skin. Read more about why we choose cotton here.
Whether it’s the tropical climate or personal summers (menopause), our clothes are designed to let heat escape. We use lightweight cottons and loose, generous cuts so fabric doesn't cling to your skin. Read more about why we choose cotton here.
Do I need to iron your clothes?
Generally, no—our styles are designed to be "wash, hang, and wear."
Most of our fabrics are textured or crinkle cottons that look best with a relaxed, beachy vibe. If you prefer a crisp look, a quick steam works wonders, but most of our "Island Family" pull them straight out of the suitcase ready to wear.
Most of our fabrics are textured or crinkle cottons that look best with a relaxed, beachy vibe. If you prefer a crisp look, a quick steam works wonders, but most of our "Island Family" pull them straight out of the suitcase ready to wear.
Sizing & Fit
I have trouble finding clothes that fit my arms. How are your sleeves cut?
We design with deep, relaxed armholes.
We know that tight armholes are a major source of discomfort. Our tunics and dresses feature armholes that are cut lower than standard fashion brands to give you extra space and comfort without digging in.
We know that tight armholes are a major source of discomfort. Our tunics and dresses feature armholes that are cut lower than standard fashion brands to give you extra space and comfort without digging in.
What is your size range?
We carry sizes from XS to 3XL (Plus Size).
Our 3XL is equivalent to a size 28. Our fits are generous because we want you to feel relaxed, not restricted. If you are between sizes, we often recommend checking the specific measurements on the product page, but generally, you don't need to size up. See our full Size Guide here.
Our 3XL is equivalent to a size 28. Our fits are generous because we want you to feel relaxed, not restricted. If you are between sizes, we often recommend checking the specific measurements on the product page, but generally, you don't need to size up. See our full Size Guide here.
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